Ellan Film Club – Cancellation, Refund & Ticket Transfer Policy
1. Cancellation & Refunds
Cancellation requests submitted at least 6 calendar days before the scheduled screening are eligible for a 100% refund of the ticket amount paid.
Requests submitted from 5 days before the screening until 11:59 PM on the day before the screening are eligible for a 50% refund.
No cancellations or refunds are available from 12:00 AM on the day of the screening.
Refund requests must be submitted through the website and are subject to approval by Ellan Group management.
No additional cancellation fee applies.
2. Ticket Transfers
Tickets may be transferred to another person.
Transfer requests must be submitted no later than 2 hours before the scheduled screening.
The new attendee's information must be provided before the transfer deadline.
Ticket transfers are free of charge.
Transferring a ticket to another person does not permit changing the screening date or moving to a different session.
3. Four-Session Pass
The Full Season Pass includes admission to all four Ellan Film Club screenings.
Cancellation and refund deadlines for the Full Season Pass are calculated based on the date of the first screening.
Once the season has started, missed or unused sessions are non-refundable.
The Full Season Pass may be transferred to another person up to 2 hours before the first screening.
4. Missed Sessions & Event Changes
Missed screenings are non-refundable.
Tickets cannot be moved to another screening date or session.
If Ellan Group cancels a screening, the amount paid for the affected screening will be refunded in full.
If Ellan Group cancels the entire season, Full Season Pass holders will receive a full refund.
By purchasing a ticket, the attendee confirms that they have read and accepted these terms and conditions.
