Ellan Group ticket terms

Who this applies to

This policy applies to every ticket bought through Ellan Group for a workshop, class or event run by Ellan Group. “First session” means the start time of the first session of the run you booked, in Toronto time.

Cancellation and refund policy

The cancellation and refund policy is set separately for each class. The policy shown to you and accepted by you at the time of purchase is the one that applies to your ticket.

Transferring to another run

Whether you can move your place to a later run of the same workshop, by when, and whether a fee applies, is set separately for each class. The rules shown to you and accepted by you at the time of purchase are the ones that apply to your ticket. Where a transfer is permitted and you take it, the original purchase is no longer refundable. If the later run costs more, you pay the difference; if it costs less, we do not refund the difference.

If you attend only part of a course

A multi-session course is sold as one course, not as separate sessions. Missing one or more sessions does not entitle you to a refund or a partial refund, and missed sessions cannot be carried over to a later run.

Transferring your place to another person

Whether you can give your place to someone else, by when, and whether a fee applies, is set separately for each class. The rules shown to you and accepted by you at the time of purchase are the ones that apply. Where it is permitted, email us the new holder's full name and email address so we can reissue the ticket. The new holder is bound by these terms.

If we cancel or change the event

If we cancel a run, or move it to a different date, or change the location, you may choose either a full refund or a free transfer to another run. We will tell you by email as soon as we know. We are not responsible for travel, accommodation or other costs you incurred.

How refunds are paid

Refunds go back to the card or account you paid with. We submit the refund to Stripe within 5 business days of approval. How long it then takes to appear depends on your bank or card issuer. We cannot refund to a different card or send a refund by e-transfer.

How to ask

Email info@parsianmedia.ca from the address you booked with, with your order number. Requests sent any other way may not reach us in time.

Nothing in this policy limits any rights you may have under applicable consumer protection law.

Your information when you buy a ticket

This clause covers ticketing only; it does not replace the site's general privacy policy.

What we collect: your name, email address, phone number, the workshop and run you booked, and the confirmation of your payment.

What we never see: your card number, expiry date and security code go straight to Stripe, our payment processor. They never reach our servers and we cannot see or store them.

Why we collect it: to issue your ticket, to admit you at the door, to contact you if the date, time or location changes, and to keep the financial records the Canada Revenue Agency requires us to keep.

How long we keep it: we keep records connected to a payment for six years after the end of the tax year in which the event took place, because Canadian tax law requires it. After that we delete your contact details or strip them of anything that identifies you. If you never bought a ticket and only joined our mailing list, we keep your details until you unsubscribe.

Marketing is separate: we only send you news about future workshops if you tick the box asking for it. Buying a ticket does not sign you up. You can unsubscribe from any email we send, and unsubscribing does not affect a ticket you have already bought.

Who else sees it: Stripe, to take the payment. Our email provider, to send your ticket and any notices about the event. The instructor of your workshop sees the attendance list for that run. Nobody else, and we never sell your information.

Your rights: write to info@parsianmedia.ca to ask what we hold about you, to correct it, or to ask us to delete it. We will answer within 30 days. We may have to keep payment records for the six years described above even after you ask us to delete the rest.