Self-Hairstyling Masterclass – Cancellation & Refund Policy
1. Cancellation & Refunds
Refund eligibility is calculated based on the start date and time of the first session of the class you have booked, using Toronto local time.
5 days or more before the first session: 70% of the amount paid will be refunded, and the remaining 30% will be retained.
Less than 5 days but at least 48 hours before the first session: 50% of the amount paid will be refunded, and the remaining 50% will be retained.
Less than 48 hours before the first session: No refund will be issued.
No additional cancellation fee applies beyond the non-refundable portion specified above.
2. Refund Requests
Refund requests may be submitted through the website and are subject to review and approval by Ellan Group. Refunds will be processed according to the applicable cancellation window.
3. Ticket Transfers
Tickets may be transferred to another person up to 2 hours before the first session, subject to confirmation by Ellan Group.
4. Missed Sessions
Registration covers the complete four-session course. Missed sessions, including partial attendance, are not eligible for refunds.
5. Rescheduling
Transfers to a later class are not offered under this policy.
6. Cancellation by Ellan Group
If Ellan Group cancels the course, all affected participants will receive a full refund of the amount paid.
7. Acceptance of Terms
By completing your registration, you acknowledge that you have read and accepted this cancellation and refund policy.
This policy does not limit any rights or remedies available under applicable law.
