Mat Pilates Cancellation & Refund Policy
By registering for a 4-, 8-, or 12-session Mat Pilates package at Ellan Group, participants agree to the following terms:
1. Cancellation & Refunds
Cancellations requested at least 5 days (120 hours) before the participant's first registered session are eligible for a 70% refund of the amount paid.
Cancellations requested between 2 days (48 hours) and less than 5 days before the participant's first registered session are eligible for a 50% refund.
Cancellations requested less than 48 hours before the participant's first registered session are not eligible for a refund.
Once the participant's first registered session has started, the package is non-refundable.
2. Missed Sessions
Missed classes, late arrivals, or unused sessions within a purchased package do not qualify for refunds.
3. Package Transfers
Packages cannot be transferred to another person or moved to another course without prior approval from Ellan Group.
4. Refund Requests
All cancellation and refund requests must be submitted to Ellan Group. Requests are subject to management review and approval in accordance with this policy.
5. Cancellations or Schedule Changes by Ellan Group
If Ellan Group cancels a scheduled session, the team will coordinate a replacement session or an appropriate resolution with affected participants. Nothing in this policy limits consumers' rights under applicable law.
For registration or refund inquiries, please contact:
info@parsianmedia.ca
647-281-2141
